Refund policy

Returns & refunds

Change of mind: 30 days

Return most items within 30 days of delivery if they are unused, unworn and in original packaging. Email jack.p97@outlook.com with your order number to start a return. Return postage for change-of-mind returns is paid by the customer unless we agree otherwise.

Faulty, damaged or not as described

Under the Australian Consumer Law you are entitled to a repair, replacement or refund for goods that are faulty, damaged on arrival or not as described. Email us with your order number and a photo and we will fix it at no cost to you.

Not returnable for change of mind

Personalised or made-to-order items, perishable food and drink, opened pet food and opened personal-care items.

Refunds

Approved refunds go back to your original payment method within 5 to 10 business days of us receiving the return.

Nothing here limits your rights under the Australian Consumer Law.