Returns & Refunds

Returns & refunds

Change of mind — 30 days

Return most items within 30 days of delivery if they are unused, unworn and in original packaging. Email jack.p97@outlook.com with your order number to start a return. Return postage for change-of-mind returns is paid by the customer unless we agree otherwise.

Faulty, damaged or not as described

Under the Australian Consumer Law you're entitled to a repair, replacement or refund for goods that are faulty, damaged on arrival or not as described. Email us with your order number and a photo and we'll fix it at no cost to you.

Not returnable for change of mind

Personalised or made-to-order items, perishable food and drink, opened pet food and opened personal-care items.

Refunds

Approved refunds go back to your original payment method within 5–10 business days of us receiving the return.

Nothing here limits your rights under the Australian Consumer Law.